Terms and Conditions

A word about our service:

CraftyHarp has a 100% satisfaction guarantee. We pride ourselves on excellent customer service. As a small business, we are able to offer quality products, services, discounts, and other great promotions such as free gift items that most other large comapnies cannot offer. We always correspond in a kind and courteous manner, and we do our absolute best to meet all deadlines and customer needs. All we ask in return is that we are treated in the same courteous manner. E-mail does not allow for facial expression or inflection that can clarify certain things that customers may write to us. That is why we ask that our customers please be careful when writing messages, and treat us with the same respect and courtesey that we offer them. We reserve the right to refuse service to anyone we feel is being aggressive, threatening, demanding or disrespectful. We have had a great time working with many members of the harp community in a mutually pleasent and professional manner, and we ask that you read and agree to our terms prior to ordering to be sure that you are 100% satisfied.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. In order to make the craftyharp.com website an enjoyable experience for everyone, we are providing this website under the following Terms and Conditions. By using this website, you agree to be bound by these Terms and Conditions. If you do not agree with the following terms, please do not use the CraftyHarp website.

CraftyHarp strives to keep its website current and interesting for its users. As we add new features and products we will by necessity need to update or amend these Terms and Conditions. CraftyHarp reserves the right to revise, modify or amend these Terms and Conditions at any time by updating this posting and you agree to be bound by such revision, modification or amendment.

We are C.O.P.P.A. compliant. Please note that to order any products from this site, you must be at least 18 years of age or older unless you have written permission from a parent or guardian. Please visit C.O.P.P.A. for complete information about this policy concerning the The Children's Online Privacy Protection Rule. If you are under 18, please have your parent or guardian send us their written consent to use the Craftyharp web site. Send permission notice to service@craftyharp.com. Please read our Privacy Policy for additional information. Thank you!

RESTRICTIONS ON USE:
Please note that items are not shown in true proportion on these pages. Photos are used only to represent available product lines. Material at this site is provided for lawful information and entertainment purposes only. Material from CraftyHarp.com and any other site on the World Wide Web that is owned, operated, licensed and controlled by CraftyHarp or any of its affiliated or subsidiary companies may not be copied, distributed, republished, uploaded, posted or transmitted in any shape, manner or form without the specific prior written consent of CraftyHarp EXCEPT as expressly permitted in this section. Modification or use of the materials at this site for any other purpose shall be construed as a violation of CraftyHarp's intellectual property rights.

CraftyHarp INTELLECTUAL PROPERTY :
The CraftyHarp logo, "look and feel" of the website, original designs/artwork, all hand-crafted CraftyHarp products and product names are registered trademarks of CraftyHarp. Unauthorized use or copying of CraftyHarp's intellectual property, including this website, or CraftyHarp's trademarks, logos, pictures, or names is prohibited by law. CraftyHarp has taken and will continue to take vigorous legal action against those who have participated directly or indirectly in intellectual property infringement. Anyone having information concerning any unauthorized use of CraftyHarp's intellectual property is urged to contact CraftyHarp at service@craftyharp.com.

Unless otherwise noted, all materials, including images, text, illustrations, designs, icons, photographs, programs, video clips and written and other materials that are part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by CraftyHarp.com, one of its affiliates or by third parties who have licensed their materials to CraftyHarp.com and are protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of CraftyHarp.com and is also protected by U.S. and international copyright laws.

CraftyHarp and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials which appear on this Web site. Access to this Web site does not confer and shall not be considered as conferring upon anyone any license under any of CraftyHarp.com's or any third party's intellectual property rights.

References on this Web site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply CraftyHarp.com's endorsement, sponsorship or recommendation of the third party, information, product or service. CraftyHarp.com is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party web sites, you do so entirely at your own risk.

CraftyHarp is a celebration of the beauty, elegance and long history of the harp. We would like to acknowledge those harp designs/manufacturers featured in some of our artwork and designs.

Lyon and Healy
Salvi
Venus
Aoyama
Camac

Other harps featured in our artwork are either designed by CraftyHarp, or are ancient harp styles hundreds of years old.
Most artwork was hand or computer drawn and painted by artist and harpist Wendy LeBlanc.
Photographs were taken, and owned by, Craftyharp.

Many images used (not already owned by CraftyHarp) are all fair use, public domain, or royalty free images. Many images were purchased for use from other image companies as royalty free or public domain images. All permissions were acquired as necessary. Images sources are proprietary. In addition, some public domain artwork has been modified. Those images are now owned and copywritten pieces protected under copyright law. All Gallery and web site artwork is the intellectual property of Craftyharp. Unauthorized use or copying of CraftyHarp's intellectual property, including all designs and artwork is prohibited by law.

JURISDICTION:
Except as described otherwise, all material at this website is made available only to provide information about CraftyHarp and to provide CraftyHarp products. CraftyHarp controls and operates this site from its headquarters in Porterville, CA, United States of America, and makes no representation that this material is appropriate or available for use in other locations. If you use this site from other locations you are responsible for compliance with applicable local laws. Products and some software from this site may be subject to export controls imposed by the United States and may not be downloaded or otherwise exported or re-exported: (a) into (or to a national of or resident of) any country to which the U.S. has placed an embargo on goods, including, without limitation, Cuba, Iran, Iraq, Libya, North Korea, Syria, or Yugoslavia; (b) to anyone on the U.S. Treasury Department's Specially Designated Nationals list; or (c) to anyone on the U.S. Commerce Department's Table of Denial Orders. If you download or use the Software, you represent and warrant that you are not located in, or under the control of, or a national or resident of any such country or on any such list. Items cannot be shipped to any of these locations.

LINKS:
This site may be linked to other sites that are not maintained, endorsed or sponsored by CraftyHarp. CraftyHarp has not reviewed all of the sites linked to this website. CraftyHarp is not responsible for and makes no representations regarding the content of any other sites linked to this website. The existence of any link to such sites does not imply endorsement, affiliation or sponsorship of those sites with CraftyHarp

DISCLAIMER:
The material at this site could include technical inaccuracies or typographical errors. CraftyHarp may make changes or improvements at any time. THE MATERIAL AT THIS SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, CraftyHarp DISCLAIMS ALL WARRANTIES EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CraftyHarp DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIAL WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE OR WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. CraftyHarp DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING YOUR USE OF OR THE CONSEQUENCES OF YOUR USE OF THE MATERIAL AT THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT CraftyHarp) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. THE ABOVE EXCLUSION OF IMPLIED WARRANTIES MAY NOT APPLY TO YOU, TO THE EXTENT THAT APPLICABLE LAW MAY NOT ALLOW SUCH EXCLUSION.

We have established relationships with several of the best suppliers to acquire an exceptional selection of harp gifts. We also design and manufacture many of the gift items in our own shop. Because our product selection is large, there is a possibility that product availability and pricing might change before we have an opportunity to update our Web site. All prices and product availability are subject to change without notice. Many of the manufactured items we carry must be ordered after you order your product. This means a minimum of 10 business days processing time for your order. We do not stock many of the pre-manufactured items we carry to keep costs down. If you do not agree to these terms, please do not purchase products from CraftyHarp. If you need your order in a hurry, please contact us to confirm if your ordered items are in stock.

Infrequently, prices may be inaccurately displayed on our Web site due to system errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur and we do not honor inaccurate or erroneous prices. We apologize for any inconvenience that this may cause.

LIMITATION OF LIABILITY:
CraftyHarp WILL NOT BE LIABLE UNDER ANY CIRCUMSTANCE FOR ANY DAMAGES OR INJURY, INCLUDING BUT NOT LIMITED TO THOSE CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OF TRANSMISSION, COMPUTER VIRUS, OR ONLINE FAILURE. CraftyHarp WILL NOT BE LIABLE FOR ANY DAMAGES OR INJURY, INCLUDING BUT NOT LIMITED TO SPECIAL OR CONSEQUENTIAL DAMAGES, THAT RESULT FROM YOUR USE OF, OR YOUR INABILITY TO USE, THE MATERIAL AT OR FROM THIS SITE, EVEN IF THERE IS NEGLIGENCE BY CraftyHarp OR AN AUTHORIZED CraftyHarp REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR BOTH. THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU TO THE EXTENT THAT APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. CraftyHarp's TOTAL LIABILITY TO YOU FOR ANY AND ALL LOSSES, DAMAGES, AND CAUSES OF ACTION (INCLUDING WITHOUT LIMITATION, IN CONTRACT, TORT OR OTHERWISE) WILL NOT EXCEED THE AMOUNT YOU PAID TO ACCESS THIS SITE OR THE TOTAL COST OF ITEMS PURCHASED.

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MISCELLANEOUS:
These Terms and Conditions will be governed and be interpreted pursuant to the laws of the State of California, United States of America, notwithstanding any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to these terms shall be filed only in the state or federal courts located in Santa Barbara County in the State of California, and you hereby consent and submit to the personal jurisdiction of such courts for the purpose of litigating such action. If any part of these Terms and Conditions is deemed unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. Possible evidence of use of this site for illegal purposes may be provided to law enforcement authorities at the sole discretion of CraftyHarp. These Terms and Conditions and the Privacy Policy contain the entire agreement between the parties relating to the use of this site. CraftyHarp's products and services are available in many parts of the world; however, this site may describe products and services which are not available worldwide.

Handmade Products Policy:
All handmade CraftyHarp products are unique, and made just for you upon your order. Final products will vary in appearance from those items pictured on this site due to the hand crafting process. This makes all handmade CraftyHarp products unique and truly original. If you do not agree with the policy that all handmade items may vary, please do not order any hand crafted items. CraftyHarp always stands by its quality and satisfaction guarantee, however, CraftyHarp does not guarantee that final products will be exactly the same as the items pictured on the site. Please refer to our returns policy for more information on returning an item.

Custom T-Shirts and Totes: All T-Shirts are pictured as close to their actual color as possible. Photographs vary according to lighting, camera type, computer monitor and internet program types, etc., and this may make the colors appear slightly different than actual color. In addition, all computer monitors will vary sligtly according to type, settings and resolution. This may also change the appearance of certain colors. We do our best to make sure items are pictured as accurately as possible, bu we canot control all viewing circumstances as mentioned above. Therefore, please keep in mind that the items pictured are representative of the items, but not necessarily 100% the same as you would see it in person. If you do not agree with this policy that all color may vary from the colors shown on our site, please do not order these products. Custom design T-Shirts, totes, binder covers, and any of our other custom "Choose a Design" products are non-refundable.

*Jewelry: Some of our jewelry items are also hand made and will vary from appearance on our site, such as size and shape of beads used. This makes all pieces truly unique. If you do not agree to these terms, please do not purchase our hand made jewelry. Charms are subject to availability. CraftyHarp reserves the right to make substitutions when necessary. When a substitution is necessary, we will make a substitution of equal value and quality.

Please note! We do not issue refunds for custom items. This includes all "Choose a Design" products. These items can only be returned for replacement or store credit. There is a $5.00 processing charge for all returned custom items.

Payment Policy:
If you wish to pay using your credit card, CraftyHarp accepts all major credit cards. CraftyHarp is secured by QuickSSL offering the highest level of security possible.

We are also PayPal Verified for the most secure online shopping. If you are not currently registered with Paypal, it is not necessary to have an account to make a payment. If you wish to open an account with PayPal, setup only takes a few moments, and it's FREE! Paypal also allows you to pay through withdrawal from your checking account. Verifying your checking account is easy and does not take long. They deposit two small deposits into your account, and you let them know how much it was. It is that simple! Then you can pay as easily and securely as with a credit card. However, as mentioned above, it is not necessary to have an account to make a payment.

Simply check out and chose the form of payment you would like, either credit card or PayPal. If you choose credit card, enter the information requested. If you choose the paypal link, follow the prompt screens to complete payment. If you order via phone or e-mail, you can still pay via PayPal by requesting an invoice. Once you receive the invoice, you can proceed with payment without an account, or you can log in and click "Send Money" and use the e-mail address order@craftyharp.com to complete payment.

Processing Time
We work very hard to fill orders as quickly as possible, usually within 5-10 business days. However, since some of our products are handmade, and we do not keep large inventory, it can take up to 4 weeks for delivery of your order. Should more time be required for large items or special orders you will be notified. Some custom orders may take up to 6-8 weeks to complete. If you have an important deadline and want to make sure that your order is going to ship and be received by you in time please contact us before you place your order so that we can let you know if we can meet your deadline. Every effort will be made to ensure you get your ordered item(s) when you need them. NO ITEMS WILL BE SHIPPED UNTIL THE ORDER IS PAID IN FULL. No matter what method of shipping you choose, the shipping time is "after order processing". This means that your order must be processed before it is shipped, and processing time depends upon product availability, hand made items, and other order requirements. If you choose Express shipping, please check with us to make sure that you order will make it to you when you need it!

Shipping Information:
All items are packaged to ensure that they are delivered in perfect condition. However, something's are beyond our control. All shipments are sent via USPS or UPS (FedEx is available upon request) depending upon which form of shipment you choose upon checkout. All items are fully insured against loss or damage. Shipping includes handling (processing and packaging). Currently we ship to all 50 states. We will accept international orders, except to those countries which are currently restricted. Once a package leaves our facility, we are not responsible for loss or delivery of the package. The postal service and other carriers are not perfect and can sometimes lose a package. This is rare, but can happen. In this case, we will do out best to track the package and replace your order.

Shipping Rates quoted above are minimum estimates only and do not constitute an agreement on total shipping cost. Any shipments requiring more than the minimum estimated rate will be charged to your card, or billed if you pay via PayPal. Express and International shipping must be quoted and billed separately as the rate depends upon the destination, and size and weight of the package. If you do not agree with our shipping policy, please do not complete your order. If you have any questions about our shippingpolicy, please contact us via e-mail at service@craftyharp.com. Shipments will not go out until all payments are received in full. ALL SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER AND SHIPPING IS NON-REFUNDABLE.

Once a package leaves our facility, we no longer have any control over it, and are not responsible for damaged, lost or stolen packages. If a package is damaged in any way when you receive it, please contact us immediately and we will file a claim.

PLEASE READ OUR TERMS AND CONDITIONS. IF YOU DO NOT AGREE WITH OUR TERMS AND CONDITIONS 100%, PLEASE DO NOT COMPLETE YOUR ORDER. BY SUBMITTING YOUR ORDER, YOU AGREE TO ALL TERMS AND CONDITIONS.

Cancellation Policy:
Once an order has been placed and the item has left our facility the order cannot be cancelled. If you do need to cancel an order placed, contact us as soon as possible and we will do what we can. However we do not guarantee that an order can be cancelled. Please note! We do not issue refunds for custom items. This includes all "Choose a Design" products. These items can only be returned for replacement or store credit.

Return Policy:
If you are not happy with an item, it is defective, or it has been damaged in shipping please contact us immediately. We stand behind our products and service. We offer a 14 day return/exchange policy. Unless an item is damaged or defective it must be returned to us in the same pristine condition it was sent to you in. Any returned items we find to have been damaged or soiled will not be accepted and a refund or credit will not be given. Please allow 30 days from the time of our receiving the returned item for us to process it and issue the refund. All refunds will be made through PayPal only. Refunds are less shipping and handling. All returned items should be securely packaged and sent by a shipping method that allows for tracking and insurance. We are not responsible for returned items lost during shipping. You will have to fill a claim with the shipper to recover your loss. Please note! We do not issue refunds for custom or personalized items. This includes all "Choose a Design" products. These items can only be returned for replacement or store credit. If you wish to replace an item, priori authorization is necessary. There is a $5.00 replacment fee for all custom items.

CraftyHarp is committed to customer satisfaction. If you have a problem with an order please notify us so that we can work with you to resolve the problem. Liability to you will be limited to the cost of the product purchased. We reserve the right to ask for the damaged item back before we do anything.

How to Return an Item- Please include the packing slip and any warranty cards that you received with your shipment, indicate the reason for the return, and the action you'd like us to take. Send packages securely wrapped and postage-paid to the address indicated on the packing slip. If you cannot find your packing slip, please email service@craftyharp.com for the correct return address. When emailing us about your order, please place your order number in the subject heading so we may expedite your request.

Federal Express or UPS are our preferred carriers for sending back returns as they provide tracking services. However, Priority mail is also acceptable.

Crediting your refund. Once we have received and processed your return, we will send you an email stating the amount we are crediting your credit card. Please allow 10 business days for us to process your return. It may take up to two credit card statements for your credit to appear.

About PayPal:
CraftyHarp is"PayPal Verified". We have chosen PayPal as our method of credit card processing because it offers strong protections for both parties. If you do not have a PayPal account you can set one up for free in just a matter of minutes. For more information or for setting up a PayPal account visit the PayPal web site at http://www.paypal.com. If you wish to set up an account using your checking account as well, once PayPal has verified your checking account, purchasing items is just as quick as using a credit card. Again, there is no charge for setting up a PayPal account. If you wish to place an order using PayPal and don't currently have an existing PayPal account you will have an opportunity to setup an account during the ordering process. Pay securely with any major credit card through PayPal!

Special Orders

We are always happy to help you with creating a personalized gift for that special someone. If you see something in our catalog that you like but would like it in a different color or personalized with someone's name, or if you don't see what your looking for, please feel free to Contact Us by email at service@craftyharp.com with your needs, we will do our best to help you in any way we can.

Gift Certificates/Club Memberships
If you have a CraftyHarp gift certificate and would like to redeem it, you will need to mail it to CraftyHarp with your order. You can fill out an order form on our special Mail Order Form page.